Returns Policy

At Alorn Limited, we take pride in delivering high-quality custom teamwear to our customers. While we aim to ensure that every item meets your expectations, we understand that issues may occasionally arise. Please read our returns policy carefully to understand your rights and how to proceed if you are dissatisfied with your order.

1. Custom and Bespoke Items

As our teamwear products are custom-made to your specifications, the right to cancel or return under the Consumer Contracts Regulations does not apply. However, if your order is faulty, damaged, or does not meet the specifications you provided, we will resolve the issue as outlined below.

2. Faulty or Damaged Goods

Under the Consumer Rights Act 2015, all products supplied by Alorn Limited must be:

Of satisfactory quality
Fit for purpose
As described

If you believe your item is faulty or damaged, you have the right to request a repair, replacement, or refund. Please follow these steps:

Notify Us: Contact us at ollie@alorn.co.uk within 7 days of receiving your order to report the issue.
Provide Evidence: Include photographs of the fault or damage along with your order number and a detailed description of the problem.
Resolution: We will assess your claim and, if deemed valid, provide a repair, replacement, or refund. For claims made after 30 days, we may offer a repair or replacement instead of a refund.

3. Incorrect Customisation

If the teamwear you receive does not match the customisation details you provided (e.g., incorrect logo, text, colours, or sizes), you are entitled to a replacement or refund. Please notify us within 7 days of receiving your order with the following:

Order number
Photos of the incorrect customisation
A description of the issue

4. How to Return Items

If you are instructed to return an item:

Ensure the item is returned in its original condition, unless it is faulty or damaged.
Pack the item securely to prevent further damage during transit.
Use a tracked or insured delivery service, as we cannot accept responsibility for items lost or damaged in return transit.

Please return items to:
116 Farnborough Road

Farnham

Surrey

GU9 9BD

5. Costs of Returns

If the return is due to a fault, damage, or our error, we will cover the cost of return postage. Proof of postage must be provided for reimbursement.
If you are returning items for other reasons (subject to our agreement), the cost of return postage will be your responsibility.

6. Exclusions

Please note that the following are excluded from our returns policy unless they are faulty or incorrectly customised:

Items damaged due to misuse or improper care
Personalised or bespoke items returned for reasons unrelated to faults or errors
Minor variations in colour or design due to the nature of custom manufacturing

7. Contact Us

If you have any questions or need to initiate a return, please contact our customer service team at:
Email: ollie@alorn.co.uk
Phone: +44 7310 470277

At Alorn Limited, we are committed to resolving any issues promptly and professionally. Thank you for choosing us for your custom teamwear needs.