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Privacy Policy

Effective Date: 1st January 2024

 

Alorn Limited (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with us, including when you visit our website, place an order, or contact us.

By using our services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect


We may collect and process the following types of information:


a. Personal Information

  • Contact Details: Name, email address, phone number, and postal address.

  • Order Details: Details of your orders, including sizes, colours, and designs.

  • Payment Information: Billing address and payment details (processed securely by third-party payment processors).

 

b. Non-Personal Information

  • Technical Data: IP address, browser type, and device information.

  • Usage Data: Information on how you interact with our website, such as pages viewed and links clicked.

 

c. Correspondence

  • If you contact us, we may keep a record of the correspondence, including emails, messages, and call logs.

 

2. How We Use Your Information

 

We use your information to:

  • Process and deliver your orders.

  • Provide customer support and respond to enquiries.

  • Customise and improve our services.

  • Communicate updates about your order or our services.

  • Comply with legal obligations.

 

3. Legal Basis for Processing

 

We process your personal information based on the following legal grounds:

  • Performance of a Contract: To fulfil orders and provide related services.

  • Legitimate Interests: To enhance and secure our services.

  • Consent: Where you have given explicit consent, e.g., for marketing communications.

  • Legal Obligations: To comply with applicable laws and regulations.

 

4. Sharing Your Information

 

We do not sell or rent your personal information. However, we may share it with:

  • Service Providers: Third-party companies that assist with order fulfilment, payment processing, and delivery.

  • Legal Authorities: When required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

 

5. Retention of Information

 

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

 

6. Your Rights

 

You have the following rights regarding your personal information:

  • Access: Request access to the information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request deletion of your data, subject to legal or contractual obligations.

  • Objection: Object to the processing of your information for certain purposes, such as direct marketing.

  • Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us at ollie@alorn.co.uk.

 

7. Cookies and Tracking

 

Our website uses cookies and similar technologies to:

  • Enhance user experience.

  • Analyse website usage.

  • Deliver personalised content and advertisements.

You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

 

8. Data Security

 

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

9. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

 

10. Updates to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

 

11. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Alorn Limited
ollie@alorn.co.uk
+44 7310 470277

 

Thank you for trusting Alorn Limited with your personal information.

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